Available Notifications and Reports
When you added recipients (Add A Recipient), you choose what notifications or reports they receive. This section provides detailed information for each notification or report available in the Notification feature of the PWC and how to send test notifications for each to ensure communication exists between the PWC and each recipient.
If unsure whether your users would like a particular notification or report, you can send test notifications emails and let them choose what they need. And it is easy to change what each user receives by checking or unchecking the notification or report in the Is Subscribed To section of the Main Recipients list. However, to change the frequency of notification or report, you need to edit individually, which is shown below. First, there will be an example of what will be received, then after the example, will be information on how to modify each notification or report.
Summary Report
This report contains summary information about the job handling process performed by an MDR Client configuration (PROD, TEM, PREPROD, and CAT). The summary information pertains to all jobs currently being processed (the latest job status, including log event, receipt, and result statuses for all environments used to submit jobs during that period).
Example:
Clicking Summary Report displays the Select Notification Frequency settings on how often the report gets sent is determined. The notifications frequency can be set to Never (default), Immediately, Once in an hour, or Once in a day at.
It also has a list of recipients, so you can select which individuals will receive the 'Summary Report' by selecting the checkbox next to their name.
Refer to Send Test Notifications on confirming communication exists between the recipients and PWC.
MDR Client Is Out Of Date
This notification communicates that the current MDR Client is out of date (not supported), which could slow down operations.
Example:
When MDR Client version is out of date is clicked, the Recipients list displays. If you wish to change whether a recipient receives this notification, you can check or uncheck the corresponding recipient’s checkbox within this screen.
Refer to Send Test Notifications on confirming communication exists between the recipients and the PWC.
MDR Client Version Was Updated
This notification communicates that an out-of-date no longer supported MDR Client has been updated.
Example:
When MDR Client version was updated is clicked, the Recipients list is also displayed. If you wish to change whether a recipient receives this notification, you can check or uncheck the corresponding recipient’s checkbox within this screen.
Refer to Send Test Notifications on confirming communication exists between the recipients and the PWC.
MDR Login Failed/PostalOne Issue
This notification sends emails to subscribed recipients informing them about access issues occurring between the PWC/PROD with MDR Client. The notification will provide the server name and the MDR Client that is being affected.
Examples of both emails below:
When MDR Login Failed/PostalOne Issue is clicked, the Recipients list is also displayed. If you wish to change whether a recipient receives this notification, you can check or uncheck the corresponding recipient’s checkbox within this screen.
When this notification type is subscribed to for a particular recipient, the recipient is automatically set to receive notifications for the PROD MDR Client.
Also, you can specify which MDR Clients each recipient should receive notifications for (if any) (PROD, TEM, CAT, and PREPROD) by selecting the corresponding MDR Client checkbox.
This notification generates three different emails:
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Temporary access problem due to a PostalOne! issue that most often resolves itself. The email provides an explanation that includes what areas will be affected by this interruption in operations.
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If the access issue is not resolved, a second notification is sent explaining that the PWC has de-activated the MDR Client to avoid a PostalOne! lockout due to too many access attempts, and what needs to be done to resolve the issue.
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In addition, when access to PostalOne! has been restored, an email will be sent notifying the recipient of the event and providing instruction and information on what actions the mailer might need to perform to continue normal operations.
Refer to Send Test Notifications on confirming communication exists between the recipients and the PWC.
Statistic Report
This report provides the counts for the different job states by Site (Failed, Rejected, and Uploaded) and different submission states by Receipt Status (Rejected, PS Finalized, PS Canceled, and Qual Report generated) for each day.
Example:
Clicking Statistic Report displays the Select Statistic Notification Interval and Time settings, from which, how often, and when the report gets sent is determined.
The frequency in which the report gets sent can be set to:
• Never: This is the default.
• Once in a Day at: Using the drop-down provided, you select a specific time the report should be sent.
• Once in a Week on: Using the drop-downs provided, you can select the day of the week and the time to send the report.
• Every Month at the: Using the drop-downs provided, you can select the day of the month and time to send the report.
In addition, the Recipients list is also displayed and denotes which recipients are to receive the Statistic Report (the Statistic Report checkbox is checked). If you wish to change whether a recipient receives the Statistic Report, you can deselect the corresponding recipient’s checkbox within this screen.
Refer to Send Test Notifications on confirming communication exists between the recipients and the PWC.
The PWC service must be stopped and re-started to apply any changes made.
File Clean Up Reminder
This notification sends an email reminding the users that it is time to perform a file cleanup using PWC. Cleaning up unnecessary files helps maintain disk space and optimize system performance. The reminder also provides instructions on what files can/cannot be purged and how to perform the purge.
Example:
Clicking File Clean up Reminder displays the Select File Cleanup Reminder Interval settings, from which how often the reminder gets sent is determined. The frequency of the email reminders can be set to occur Never (default), Once a Month, Quarterly, Half-yearly, or Yearly by clicking the corresponding frequency.
In addition, the Recipients list is also displayed and denotes which recipients are to receive the File Clean up Reminder (the subscription checkbox is selected). If you wish to change whether a recipient receives this reminder, the Client can check or uncheck the corresponding recipient’s checkbox within this screen.
The information displayed in the main Recipients list at the top of the page will update accordingly when the page is refreshed by the system.
Refer to Send Test Notifications on confirming communication exists between the recipients and the PWC.
Submission Was QuickFixed
This notification provides information about submissions that failed to reach PostalOne!, were ‘fixed’ using the PWDD QuickFix feature, and then were resubmitted to PostalOne!. It also provides what ‘fix’ was made to each file or job.
Example:
When Submission was Quick Fixed is clicked, the QuickFix Event Recipients list is displayed. Which recipients are to receive the Submission was Quick Fixed notification is denoted in this list. If you want to change whether a recipient receives this notification, you can select or deselect the corresponding recipient’s checkbox within this screen.
The information for that recipient displayed in the main Recipients list at the top of the page will update accordingly when the system refreshes the page.
The Submission was Quick Fixed notifications are sent to subscribed recipients whenever the event occurs.
Refer to Send Test Notifications on confirming communication exists between the recipients and the PWC.
Send Test Notifications
Each available notification and report provides the ability to send a test notification to ensure that Recipients can receive them in production. In addition, sending a test notification allows the recipients to see an example of each notification or report.
The PostalWeb Connector service does not have to be started or stopped to send a test notification.
To send a test notification for a particular notification or report, select the corresponding notification or report and then click Send Test Notification.
In this example, a test notification will be sent for Submission was Quick Fixed.
If “Never” is selected as the frequency option (where applicable), Send Test Notification
will be disabled, and a corresponding message will be displayed.
When Send Test Notification is clicked, a test notification will be sent to all recipients subscribed to that particular notification or report. Test notifications cannot be sent to an individual recipient.
When the notification is sent, a corresponding message will display.
Continue Events Notification Screen Detail