Component Description & Use
Window Book assumes the most current Enterprise Shipper (ES) software is correctly installed and registered and the necessary software setup is completed.
The Packages screen displays by default every time the ES application starts.
If the Settings or Addresses screen displays when launching the application, the required setup of the software is not complete. Refer to the Enterprise Shipper®(ES) - Setup Guide for more information.
The ES application consists of a vertical menu located on the left side of the screen that contains nine (9) options: Packages, Create Package, Data Exchange, Scan Form, Pickup, Reports, Addresses, Settings, and Help. Click an option and the main screen that corresponds to this option displays in the right portion or panel of the application.
Get Support
The Get Support menu contains three (3) application support options: Open a Ticket, What's New, and User Guide.
Open a Ticket
When selecting Open a Ticket, an Open A Ticket screen will display. The User Contact Information portion of the screen is auto-populated by the system using the information entered during the registration process. Window Book uses this contact information to respond to the ticket. Change the contact information if necessary.
A description of the remainder of the screen is below the Open a Ticket image.
Specify a Severity for the ticket being created by selecting from the drop-down list provided.
Use the Support Issue drop-down list to select a category that best fits the issue. When a Support Issue is selected, a corresponding subject will automatically populate the Subject field.
Enter a description of the issue or a question in the Describe the problem field.
ES automatically attaches the application’s log file for troubleshooting purposes. Depending on the issue, users can also attach the Enterprise Shipper Shipper log archive and Enterprise Shipper API error requests by selecting the checkboxes.
API error requests pertain to communication problems between the system and the providers - International Bridge, EasyPost, or Pitney Bowes.
To further facilitate the troubleshooting process for Window Book’s Technical Support Team, users can also attach files such as screen images by clicking Add Attachment.
Click Delete to remove an attachment.
When ready, click Open a Ticket.
-
A visual confirmation
will display confirming the ticket is created. -
At the same time, a support ticket is generated with Window Book's Support Team. It is accessible within Window Book’s Support Portal (login required).
-
Then the Support Portal will generate an email notification to the email address provided in the Open A Ticket screen.
What's New
Selecting this option launches a web browser and displays Window Book's latest "What's New?" publication. This publication provides helpful and vital information on enhancements in the newest release of Window Book's software products currently available for downloading on Window Book's software Downloads page.
The publication includes enhancement information specific to the latest software release. It does not coincide with the version of software currently installed on the Client's computer/server.
User Guide
Selecting this option will launch this website.
Content of the User Guide
We will cover the functionality controlled by the nine (9) options in the left vertical menu in the sections below.
Help (located in Setup Guide)
This section provides additional detail and step-by-step instructions on purchasing labels, creating pickups, tracking packages, using the import wizard, validating addresses, and setting up printers.
Continue Packages